We purchased a brand new toy hauler from Forest River. When we picked it up we questioned the integrity if the floor tie down D rings and were told by the dealership they were quite adequate for anything we would haul. The following day we tied down our motorcycles and started off on our trip just as we have done for in excess of 20,000 miles in the past year alone. 2 times on our journey we stopped to check tie downs as we always do and the third stop less than 4 hours from home- we found that 2 D rings in the floor had pulled out causing one brand new Harkey Davidson to fall on top of the other causing extensive damage to both motorcycles as well as the rv, wall, floor, door. The motorcycles had to be removed from the rv due to no way to secure them therefor leaving us stranded before we ever reached our vacation destination.
We called Forest River customer service who immediately in the 1st recorded phone call admitted their had been a know D ring failure and damage caused to others property in the past. It was stated that the damage to the previous motorcycles had been paid for by the company and we were assured that ours would probably be as well ince we got estimates although Maddison the customer service rep she could not say for sure but did continue to reassure us that she didnt believe it would be a problem at all. Over the period if the next 2 days we remained stranded as we waited for Forest River to find us Adequate D rings and a service provider in the area we were. After 2 days, many miles and hours it was decided by Forest River Management and passed onto us by Maddison that D rings would be overnighted to us and the company asked that I install them myself as no dealerships in the area would do the work for Forest River Company since in the past they have either never been paid or payment took an excessive amount of time.
We were able to return home on the 3rd day and get motorcycle estimates to Forest River as requested. Both motorcycles are brand new and have less than 3000 miles on each one. The damage estimates combined were approximately $ 17k. We were then asked to get 2 more estimates per motorcycle. We obtained 1 more estimate for each motorcycle and the 2 remaining local[ Within 2 hours] dealerships required a $250 fee to provide the damage estimates. This was presented to Maddison at Forest River who stated she would have to ask her manager what he wanted us to do. To this date we have bit received a reply to our emails or calls until today when I was told that we are going to have to go through the D ring provider to receive any compensation for repairs. I have repeatedly asked to speak with management regarding this issue but have not been put in contact with anyone other than voicemail that has not been returned. We have spent a great deal of time with his matter over the last 16 days with no resolve.